🛟 Support Centre

We're Here to Help

Have questions about Wavy? Browse our FAQ or reach our team directly — we're committed to making your experience effortless.

Frequently Asked Questions

Find quick answers to common questions about Wavy payments.

How do I create a payment link?

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Creating a payment link is simple. Visit Create Payment Link on our site, enter the amount you want to collect, and share the link via WhatsApp or any other platform. Your customers can pay without downloading any app.

How long does it take to receive payments?

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Payments settle directly to your bank account within 24 hours. Once a customer completes payment, you'll see confirmation right away. Money moves fast — no delays, no middlemen.

What payment methods can customers use?

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Customers can pay using bank transfer, mobile money, or debit card. They simply click the payment link and choose their preferred method. We support all major Nigerian payment channels for maximum flexibility.

Is there a limit to how much I can collect?

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You can create payment links for any amount. There's no daily collection limit. Your account limits may increase based on your business activity and verification level.

How much does Wavy cost?

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Wavy charges ₦50 for payments up to ₦10,000, and 1% (maximum ₦1,000) for payments above ₦10,000. That's it. No hidden fees, no surprise charges. Money goes straight to your bank account.

What if a customer doesn't receive payment confirmation?

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Every payment generates a tracking link. Share it with your customer so they can check the status live. If a customer doesn't receive their WhatsApp confirmation, they can also check their bank account directly — money arrives within 24 hours. We provide transaction IDs for easy reference.

How do I track a transaction?

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Every Wavy payment link comes with a matching tracking link. Visit track.html, enter your tracking token or transaction reference, and see real-time status updates — from PENDING to SUCCESS.

Is my data secure with Wavy?

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Yes. All data is encrypted in transit and at rest. Wavy never stores your full bank details beyond what's needed for verification. We are designed mobile-first and privacy-first. See our security page for full details.

Who owns Wavy?

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Wavy is proudly owned and copyrighted by KvngEvy The Big Wave. Every product decision, experience upgrade, and support promise reflects that stewardship.

Still Have Questions?

Our support team is ready to help you succeed. Reach out through any channel below.